I placed an order online and was sent the wrong item. When I tried to return it at the store, I was told I had to call Loft and ship it back. Beyond that, when I stated that was inconvenient for me to have to ship it back myself, the nasty manager said, "If I take it back, it will mess up my inventory. Besides, how is that harder for you?" When I called Loft, it turns out that the manager COULD have returned it and shipped it back on my behalf. Don't bother shopping at this Loft. This incompetent manager is selfish and doesn't care about customers.
Good for my mom
One female employee was very rude, gave me major attitude when I asked if they will be able to order something for me online since the price on the website was a lot lower than the store price (which itself was weird and they would not price match) She wouldn't even do it herself just handed the tablet over to another employee while rolling her eyes and walking away. It made me feel very uncomfortable and I will not be back.
Loft is a US Shoe Store based in Wayne, New Jersey. Loft is located at 1400 Willowbrook Mall, Wayne, NJ 07470, USA.
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