Every time I’ve been to Ulta in Wayne I typically walk around clueless for 30 min with no assistance, then leave spending too much money on products that I don’t know anything about, making me reluctant to shop here. This time, Kim, a skin specialist, saw me wondering around and spent about 15-20 min helping me pick out items that saved me money and worked great! I’d love to see more employees that are willing to do this. Thank you Kim for your help!
Today My friends and I decided to go shopping at the ulta in this location as we often do. The store has nice products at a pretty good price although , I am no where near satisfied with the shopping experience I had today. My friend was looking for a few products for herself , I hadn't planed to purchase anything and yet I was accused of stealing something. A women walked up to me and cornered me in the aisle as the security guard was on the other side of me as if to block me from running away, as she proceeds to tell me she saw me on the camera stealing something ( putting something in my purse) I told her I did not take anything and even opened my purse to show her the contents inside as well as my makeup bag to let her know I did not take any item or items from the store anything in my bag belonged to me if she thought I was stealing she would have taken the opportunity to search my bag or the security guard and yet she tells me there is no need so therefore your'e not even doing your job correctly. I have worked in retail you're supposed to let the person walk through the sensor or by it and then proceed to take action if the sensor goes off because if you are proven wrong and the cops are called that is not a good look on the company or the employer and could call for a lawsuit. The woman than continues to tell me if I put it back I won't get in trouble , I don't understand when she even had time to look at any camera as she was circling me and my two friends constantly and speaking to us when we did not ask for help , before hand the security guard and the women kept circling around us and when I asked she would not allow me to see the video footage. I have never had any issue like this before , The women later found out to be the manager tells my friend maybe I stole it by accident as Europeans shop with their purse and yet we're in the unites states of america, I believe she had nothing to say after my friend spoke up for me and caused a scene embarrassing her which resulted in the previous unnecessary and foolish comment, I am clearly not European I am an African American female . I have never been so embarrassed and upset like this before in front of people , who would they believe , me or the person with authority ? We even stepped through the sensor and nothing happened she tells my friend it's because we put "it" back but there was nothing to put back .I would recommend anyone that shops at this store don't bring your purse inside and if you do don't take any thing out other than your wallet , and if anyone has gone through something like this demand to see the camera footage and call the police so the police can prove the accuser wrong , if I didn't have to work an hour later I would have called the cops myself so the police could prove her wrong , I didn't even want to continue browsing as the mood became sour my friend dropped the shopping bag with all the items she was going to buy, I would not dare allow myself to be accused and then hand my hard earned money over to this woman or anyone else in the store. We left and went into nyx in willowbrook mall and had a much better shopping experience and even got free lip liners . I will not be shopping at this location anymore every time I go I am watched like a hawk and constantly have workers coming up to me when I don't ask for help this was it for me , I don't wan't to feel targeted every time I come in this store so to save the headache and humiliation I just won't spend my time ad money here I will also be calling the company to complain about the situation . I would rather Not even give this location a star at all for this horrible experience but I can't post my review unless I do so .
So I took my cousin here for the first time. What a terrible shopping experience. We were being watched the whole time by security. Why? Because we were the only Spanish women in there at the time. While the white women in the store freely shopped. I was scared to pick anything up and look at it bc I was being looked at as if I was doing something wrong. Mind you the security was a black woman. I suggest you fire her! She makes people that aren’t white shopping experience very uncomfortable. Get another job lady this job isn’t for you!
The store is nice and has a good selection but no one really wants to help the customers. Most of the time I end up swatching samples myself. If you ask a question, they'll respond but don't really make recommendations beyond that and walk away even if the store is dead and there is no one else to help. At least the security guard says hello.
Reasonably priced makeup. They have a salon at this location open 7 days a week. A blowdry is $29. Lia the manager was so helpful. Also they dont sell any mac cosmetics at this location but have everything else.
Ulta Beauty is a US Hair Care Studio based in Wayne, New Jersey. Ulta Beauty is located at 181 Route 23, Route 23, Wayne, NJ 07470, USA.
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