Terrible Experience!!! Macy's Willow Brook Mall, Wayne NJ at Men's Shoe Department.
There beauty section is the worst. They need experienced MUA’s not these older lady’s who run and hide from there customers when they ask for help. There to busy putting makeup on themselves then helping out the customers. The reason I say this is because I asked to know what color product I should pick for my eyebrows. She told me I already had product on my face so she couldn’t and walked away. But isn’t that the reason they have makeup remover wipes? Very unprofessional and very unpleasant employees.
I was shopping for boots and then sales person, Ms. Nicole, helped me 100 percent. They Tommy Hilfiger boot wasn't in the store in my size. She let me try one on that was a different color to see if that fit. That did and I was able to oder what I wanted and it will be shipped to my address. She even gave me a phone number that I could call her direct to let her know that I received my order or if I had any problems. Thanks Ms. Nicole
I, P. Patel had purchased shoes from Macy's Men's shoe department on 10/31/2017. I went to return the shoes with receipt at the store on 11/26/2017. The employee Ahmed working in the shoe department initially refrained from even accepting the shoes initially. I asked him why? He told me because it was 30 days. When I advised him that it wasn't even 30 days, then he told me that he will check if the system will accept it. Then I was advised with an attitude that he will accept it and threw the shoe in the box with a grudge. Ahmed was acting in such a way that Macy's was owned by him and all the people who come to return the merchandise are not worthy of returning it. I advise people not to shop Men's shoes at Macy's @Willowbrook Mall or be ready to spoil your day like me.
The girl at the Shaseido counter was extremely nice and very helpful. She knows her products. The rest of the store is very neat and clean, but I was hard pressed to find a sales person and a cashier, which is why I didn't give 5 stars.
The shoe department is nice to shop in, very friendly helpful staff. They have a great watch repair center that I've used for a while. They stock up the store for the Christmas shopping season, it's very easy to get gifts.
Overall the store is clean, a facelift could be due as the store has had the same look for about 2 decades. Restrooms are in a horrible condition, really, they should be embarrassed, a huge fan is placed inside for ventilation with the cord in the way. I have to reiterate what some of the other reviews state, very slow checkout.
Macy S is a US Department Store based in Wayne, New Jersey. Macy S is located at 100 US-46, Wayne, NJ 07470, USA.
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